Refund Policy

Before acceptance

Orders a publisher has not yet accepted can be cancelled by you at any time for a full refund to your wallet — funds were in escrow and never reached the publisher.

After acceptance, before delivery

Cancellations during fulfillment are reviewed case-by-case. If the publisher has not delivered within the agreed workflow, you are entitled to a full refund.

After delivery

Once a placement is verified live and you confirm delivery (or the review window lapses), settlement to the publisher begins. Problems after that point — removed links, altered content — go through the dispute process: open a dispute from the order page, settlement pauses automatically, and our team reviews. Upheld disputes are refunded in full, including clawback from the publisher where settlement already released.

Wallet deposits

Unspent wallet balances are refundable to the original payment method on request. Contact support from your dashboard.

How refunds are paid

Refunds credit your organization wallet immediately on approval. Refunds to the original card are processed through Stripe and follow card-network timelines (typically 5–10 business days).

Chargebacks

Please contact us before initiating a card chargeback — in-platform refunds are faster. When a chargeback is filed, the disputed amount is automatically held from the wallet pending the card network's decision.