1. Scope
This Policy applies to GuestPost marketplace orders and related wallet credits. Eligibility depends on the recorded order stage, accepted service, evidence, responsibility, and payment history. Mandatory legal rights continue to apply.
2. Before acceptance
A customer can cancel an unaccepted order through the available workflow. The reserved order amount is released to the customer wallet when no accepted work, provider restriction, fraud hold, or legal hold prevents that action.
3. After acceptance but before delivery
Accepted work is a committed service. Cancellation may require counterparty consent or authorized review because work may already have started. The reviewer considers completed work, avoidable loss, recorded milestones, fault, policy violations, and available evidence.
4. Delivered or published work
Delivered or published work uses the dispute workflow. A customer must raise the issue during the review or warranty period displayed with the order unless mandatory law requires a longer period. Relevant reasons can include non-publication, wrong destination, materially incorrect placement, missing agreed attributes, unauthorized substitution, or breach of the recorded warranty.
5. Platform-owned listing responsibility
GuestPost accepts operational responsibility for platform-owned listings. If the agreed placement is not delivered or materially fails the recorded service requirements, GuestPost applies an appropriate remedy based on the order state. A remedy can include correction, re-performance, an approved replacement, wallet credit, or refund.
Search ranking, indexation, traffic, conversion, and other third-party SEO outcomes are not placement defects unless the selected service expressly states otherwise.
6. Publisher-owned listing responsibility
The publisher is responsible for its listing representations and delivery. GuestPost reviews the evidence and applies the platform cancellation, dispute, refund, settlement, and recovery workflow. Publisher responsibility does not remove GuestPost's responsibility for its own platform operations.
7. Dispute review
- An active dispute holds the affected fulfillment and settlement.
- Each party may be asked for order-specific evidence.
- Operational review and any required financial approval remain separated for sensitive refund decisions.
- The outcome records responsibility so a platform- or customer-attributed refund is not automatically treated as publisher fault.
8. Refund destination
An approved order refund is normally recorded as a customer wallet credit. An eligible return to the original payment method depends on the funding history, provider support, account status, fraud review, and applicable law. GuestPost does not send refunds to an unrelated payment destination.
9. Timing
Wallet credits are recorded when the approved financial transaction commits. Returns through an external provider can take additional time set by that provider or financial institution. Support can confirm the platform state but cannot guarantee a bank's posting date.
10. Chargebacks
Customers retain lawful chargeback rights. Contacting support first can preserve the fastest evidence-backed resolution, but does not waive a legal right. A chargeback can hold related funds and account actions while the provider process is active. Fraudulent, duplicate, or abusive chargebacks can lead to restrictions and lawful recovery action.
11. Off-platform arrangements
GuestPost cannot apply its financial or evidence controls to a private payment or replacement arranged outside the platform. Off-platform arrangements may breach the Terms and are excluded from platform remedies to the extent permitted by law.
12. Requesting review
Use the order's cancellation, dispute, or support action and include the relevant order ID, affected requirement, publication URL, and evidence. Do not submit passwords, full payment credentials, or unrelated personal data.