Customer funding
The customer account shows the payment option currently enabled for its environment and eligibility. Provider checkout completion alone does not create platform credit; the platform waits for a verified paid event and records the wallet and ledger change together.
Reserved order balances
An order can reserve available wallet funds so they cannot be reused for another purchase. This documentation describes a controlled platform balance. It does not characterize GuestPost as a bank or use “escrow” as a substitute for an entity-specific regulated arrangement.
Refunds and wallet credits
Approved refunds are recorded through the order workflow. Depending on the order state and payment history, the result may be a wallet credit or an eligible return through the original provider. Provider timelines and legal retention requirements can continue after the platform records the decision.
Publisher settlement
For publisher-owned orders, settlement records the gross amount, applicable platform fee, and publisher share. The effective fee is captured for the settlement; marketing text is not the source of truth for a historical order.
Withdrawals and payout providers
The publisher account shows the provider and currency options currently available. Eligibility, onboarding, provider verification, rollout controls, or compliance review may limit availability. A requested withdrawal remains distinct from a provider transfer and a completed bank payout.
Holds and uncertain outcomes
Disputes, chargebacks, fraud indicators, invalid payout methods, provider uncertainty, and reconciliation findings can hold funds while evidence is reviewed. GuestPost does not mark an uncertain provider send as paid merely to clear an operational queue.